This policy explains the circumstances in which a refund may be issued.
Wallet credits, transfers, gift cards, vouchers and similar digital products are delivered instantly. Because the value is available immediately, these are generally non-refundable once delivered and used.
If you are charged and the service is not delivered, or you are charged more than once for the same transaction, you are entitled to a full refund of the affected amount. Contact support with the transaction reference.
If you believe a transaction was made without your authorisation, report it immediately. We will investigate and, where the claim is upheld, refund the amount in line with the applicable payment network rules.
Subscription fees already charged for the current period are non-refundable unless required by law. Cancelling prevents future charges.
Approved refunds are returned to the original payment method where possible, or credited to your wallet balance. Processing times depend on your payment provider and typically take 5–10 business days.
Open a support ticket or file a dispute from the transaction in your account. Include the transaction reference and a description of the issue.