This policy explains when and how a transaction or service on this platform may be cancelled.
Wallet funding is delivered instantly. Once a deposit has been credited to your wallet it is considered complete and cannot be cancelled. If a deposit is still shown as pending, you may request cancellation by contacting support before it settles.
Transfers between accounts are executed immediately and are irreversible once confirmed. Please verify the recipient before confirming any transfer.
You may cancel an active subscription at any time from your account. Cancellation stops future renewals; the current billing period remains active until it expires.
A withdrawal request may be cancelled while it is still pending review. Once approved and sent to the payment provider it can no longer be cancelled.
Open a support ticket from your account or email our support address with the transaction reference. Requests are reviewed during business hours.